GENERAL TERMS AND CONDITIONS

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and KORE PARIS and its affiliates and subsidiaries, doing business as KORE PARIS ("KORE PARIS", “we”, “us”, or “our”), concerning your access to and use of the KORE PARIS website, as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the “Sites”). You agree that by accessing the Sites, you have read, understood, and agreed to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the Sites and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Sites from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Sites after the date such revised Terms of Use are posted.

The information provided on the Sites is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Sites from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Sites are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Sites.

The language used by the owner of this website is French. KORE PARIS cannot be held responsible for the user's misunderstanding or comprehension of the language of the website, nor for its consequences.

OWNERSHIP

This website is operated under the name of KORE PARIS.

Owner's name: KORE PARIS
Place of business: 64 rue Lincoln, 1180 Uccle, Belgium
VAT number: BE1009458016
Email: contact@koreparis.com

This Notice regulates the General Conditions of access and use of the website accessible through www.koreparis.com (henceforth, the website), which KORE PARIS makes available to internet users.

The use of the website implies the complete acceptance without reservations of each and every resolution included in this Notice. Therefore, the user must read the current legal notice carefully every time the website is accessed, as the terms of use are subject to modifications on the judgement of the website's owner, or due to legal, judicial criterion, or business practice changes.

INTELLECTUAL PROPERTY

All rights on industrial and intellectual property of the website, as well as all content in it, are property of KORE PARIS. Any use of the website or its content must be exclusively for particular purposes.

It is exclusively reserved for KORE PARIS, any other use involving copying, reproduction, distribution, transformation, public communication, or any other similar action, of part or the whole of the content of the website, and thus no user will be allowed to carry out these actions without prior written authorization from KORE PARIS.

TERMS OF USE AND ONLINE STORE ACCESS

Access to our website is free and open to all. No registration or subscription is required to browse our information and services.

The website allows users to access information and services offered by KORE PARIS.

Our company reserves the right to modify, delete, or adapt all content on the website without prior notice and without obligation to justify. We cannot be held responsible for any consequences these modifications may have for users.

It is strictly forbidden to use any content from our website for advertising, recruitment, or commercial information purposes, whether personal or third-party, without our explicit prior authorization. This prohibition applies to all services and information available on the site, whether free or paid.

Regarding links and hyperlinks created by third parties from their websites to ours, these must redirect directly to our site without presenting false, inaccurate, or misleading information. Any unfair or illegal action against us is strictly prohibited.

WEBSITE INFORMATION AND CONTENT

While we strive to maintain complete and up-to-date information on our site, we cannot be held responsible for any inaccuracies or omissions. The content presented is provided for informational purposes only and should not replace consulting primary sources for your decision-making. We remind you that the use of information available on our site is at your own risk.

Our site may contain historical data provided for reference purposes, which may no longer be current. We reserve the right to modify or update the site content as needed, without prior notification.

The use of information available on our site is your responsibility. We encourage you to regularly check for updates and consult additional sources for any important decisions.

OUR PRODUCTS

Availability and Limitations: Our products are primarily available online and may be offered in limited quantities. We reserve the right to adjust availability by geographical region and limit quantities per order. Returns are governed by our Return Policy.

Visual Representation: We make every effort to accurately represent our products on our website. However, displayed colors may vary depending on your screen and cannot be guaranteed to be exactly identical to the final product.

Customer Satisfaction: While we strive to maintain the highest quality standards, we cannot guarantee that our products will perfectly meet your personal expectations.

PAYMENTS AND PRICING

PRICING AND PROMOTIONAL CONDITIONS: Our discount codes are exclusive and cannot be combined. They do not apply to items already on sale or promotion.

We reserve the right to adjust our prices while guaranteeing the application of the price in effect at the time of your order. No compensation will be granted retroactively after purchase.

For the Euro zone, our prices include VAT in accordance with European Union legislation.

Please note that our discount percentages are calculated based on prices in euros.

For deliveries outside the European Union:

Displayed prices are excluding VAT
Additional taxes and customs duties may apply
The exact amount of taxes depends on your country of residence and the total amount of your order
All taxes and customs duties remain your responsibility, in accordance with current legislation

PAYMENT SECURITY AND METHODS

As part of our commitment to providing a secure shopping experience, we offer several payment methods, each meeting the highest market security standards. All our transactions are protected by sophisticated encryption systems, ensuring absolute confidentiality of your banking data.

Our strict security policy ensures that your financial information is handled with the highest level of protection. Our company never has access to your banking data and does not store it in our systems. Each transaction is managed through advanced security protocols, using protection algorithms that ensure only the relevant banking institutions can access your information.

During your purchase process, you will discover all payment options available to you. These different methods have been carefully selected for their reliability and optimal security level. Each payment is processed through secure channels, preventing any unauthorized use of your data by third parties. This protection is ensured by complex encryption systems that transform your information into undecipherable codes, readable only by your banking institution.

ORDER CONDITIONS

Order Management: We reserve the right to accept or refuse any order placed on our site. To ensure fair service, we may limit quantities per customer, household, or order. This policy applies to orders using the same details (customer account, credit card, shipping or billing address).

In case of modification or cancellation of an order, we will inform you via the contact information provided during your purchase. We particularly reserve the right to refuse orders that appear to come from resellers or distributors.

Customer Information: To ensure proper processing of your orders, you agree to:

Provide accurate and complete information
Keep your contact details up to date (email, address, banking information)
Promptly update any changes in your personal information

PRICING POLICY AND HANDLING OF PRICING ERRORS

While we strive to maintain perfect accuracy of information and prices displayed on our website, unintentional errors may occasionally occur. In the event that a product is listed at an obviously incorrect price, whether due to a typographical, technical, computational, or any other error creating a significant difference from the normal market price, we reserve certain rights of action.

If an obvious pricing error is detected:

For unshipped orders:

We reserve the right to refuse or cancel the order
If your credit card has already been charged, we will issue a corresponding credit
In cases where the correct price would be higher, we will contact you to offer either maintaining the order at the real price or canceling it without charge

For orders already delivered:

We reserve the right to request return of the product
Alternatively, we may offer you to pay the difference between the incorrect and correct price
We will contact you personally to agree on the most appropriate solution

These provisions apply regardless of your order status, whether it has been confirmed, paid, or delivered. We are aware of the inconvenience this situation may cause and thank you in advance for your understanding in applying this policy aimed at maintaining commercial fairness.

SHIPPING AND DELIVERY POLICY

We deliver our creations to many countries worldwide. For each destination, we have carefully selected different shipping options adapted to our customers' needs.

Delivery terms vary according to your geographical location:

Available shipping methods are specific to each country
Delivery times are adjusted according to destination
Shipping rates are calculated based on your geographical zone

We invite you to consult the complete list of served countries and their specific conditions via the dedicated link on our site. This transparency allows you to know exactly what options are available to you before finalizing your order.

ORDER TRACKING AND DELIVERY

We accompany you at every step of your order's journey. Upon shipment, you will automatically receive a confirmation email containing all necessary information to track its progress. For your convenience, you can also check the status of your delivery directly on our website in the dedicated "Order Status" section.

If you are absent during delivery, our courier service will contact you directly to arrange a second delivery attempt at your convenience.

During peak business periods (Black Friday, holiday season), our carriers may experience slightly extended delivery times. Rest assured that you will be kept informed of any status changes regarding your package. Detailed tracking information will be provided as soon as your order leaves our warehouse.

Our customer service remains at your complete disposal for any questions regarding your order delivery. Do not hesitate to contact us if you encounter any difficulties with your delivery.

INTERNATIONAL DELIVERIES AND CUSTOMS PROCEDURES

For all orders to destinations outside the European Union, specific customs procedures apply. It is important to note that additional fees may be required:

Potential costs to anticipate:

Customs duties
Import duties
Local administrative fees

These additional costs are systematically charged to the recipient and must be paid directly to your country's customs services. The exact amount depends on the regulations in force in your country of residence.

On our side, we commit to:

Carefully prepare all necessary documents
Complete all required administrative formalities
Facilitate the customs clearance of your package

Our goal is to make this procedure as smooth as possible while respecting the legal obligations of each territory.

RETURN PROCEDURE

To return an item, please visit our Returns Center. Your request will be processed within 24-48 hours, and you will receive detailed instructions by email.

Return conditions vary according to your country of residence. Please consult our Refund Policy to know the specific terms for your area.

For purchases made during promotional periods, refunds will follow the conditions of the offer in effect at the time of purchase.

RETURN TERMS AND CONDITIONS

To ensure optimal processing of your return, items must be sent back in their original condition. KORE PARIS will pay particular attention to the condition of returned jewelry: they must show no signs of use, scratches, or alterations. Any item showing signs of wear unfortunately cannot be accepted.

The preparation and protection of your return package is your responsibility. To preserve the integrity of your jewelry during transport, we recommend:

Keeping and reusing the original packaging
Ensuring adequate protection against shocks
Checking the sturdiness of your packaging

Please note that any item received damaged due to insufficient packaging cannot be refunded. Your attention to these details allows us to process your return under the best conditions.

WARRANTY - QUALITY OF OUR JEWELRY

We provide a 1-year warranty on all our creations, effective from the delivery date. This warranty demonstrates our commitment to quality and covers all material or manufacturing defects.

It is important to note that this warranty does not apply to normal wear and tear of the jewelry, accidental damage, or deterioration due to improper use.

To activate your warranty, please visit our Returns Center and complete the designated request form. Our customer service will then contact you by email to follow up on your request.

Our team is committed to handling your request with the utmost attention to ensure an optimal experience with our creations.

LIABILITY CLAUSE

The use of our website involves the personal responsibility of the user. KORE PARIS disclaims any responsibility for consequences, damages, or harm that may result from accessing or using information available on our site.

KORE PARIS cannot be held responsible for technical problems occurring on the user's computer equipment, whether damage caused by viruses, browser malfunctions, or the use of obsolete versions thereof.

Regarding external links present on our site, we cannot guarantee their reliability or speed of access. We cannot be held liable for the content of third-party sites, their operation, or the services they offer.

Similarly, KORE PARIS disclaims any responsibility for any viruses or malicious programs that could damage your computer system while browsing our site or external sites accessible through our links.

COMPLEMENTARY TOOLS AND SERVICES

Our site may give you access to external tools developed by third-party partners. These tools are provided as-is, without any guarantee from us. We cannot be held responsible for their operation or use.

If you choose to use these tools, we recommend that you review the terms of use established by their providers. The use of these complementary services is entirely at your own risk.

In our continuous improvement approach, we may enhance our site with new features or services. These additions will automatically be subject to our Terms of Service.

USER CONTRIBUTIONS AND COMMENTS

By submitting content on our site (comments, contest entries, suggestions, or others), you grant us the right to use, edit, and distribute this content on any medium.

These contributions remain your responsibility. They must not:

Infringe on others' rights (intellectual property, privacy)
Contain illegal, offensive, or inappropriate elements
Use false identities or misleading information

We reserve the right to moderate or remove any content that does not comply with these rules, without prior notice.

We are not obligated to:

Maintain the confidentiality of contributions
Provide compensation for submitted content
Respond to comments

The responsibility for published content lies solely with its author.

PROHIBITED USES

In addition to other prohibitions stated in the Terms of Use, you are prohibited from using the site or its content:

For illegal purposes
To encourage others to perform or participate in illegal acts
To violate any local ordinance or international, federal, provincial, or state regulations, rules, or laws
To infringe or violate our intellectual property rights or those of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
To submit false or misleading information
To upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any related website, other websites, or the Internet
To collect or track others' personal information
To spam, phish, domain hijack, extort information, browse, explore, or scan the web
For obscene or immoral purposes
To interfere with or circumvent the security measures of the Service or any related website, other websites, or the Internet

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee, certify, or declare in any way that your use of our Service will be uninterrupted, secure, timely, or error-free. We do not guarantee that the results that may be obtained from using the Service will be accurate or reliable. You agree that from time to time, we may remove the Service for indefinite periods or cancel it at any time without notice. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. Our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the Service or any products procured using the service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless KORE PARIS, its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, without affecting the validity and enforceability of any remaining provisions.

TERMINATION

The obligations and liabilities incurred by the parties prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective until terminated by you or by us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If we determine or suspect, at our sole discretion, that you fail or have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, following which we may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

JURISDICTION AND APPLICABLE LAW

These terms of use are governed by Belgian law.

In the event of a dispute, all parties expressly accept the exclusive jurisdiction of the courts of Brussels, renouncing any other jurisdiction that may be applicable.

This jurisdiction clause guarantees a clear and uniform resolution of any dispute under Belgian law, with Brussels as the sole place of jurisdiction.

CHANGES TO TERMS OF SERVICE

You can consult the most recent version of the Terms of Service on this page at any time.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and/or modifications on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.

CONTACT

If you have any questions about these Terms of Service, please email us at contact@koreparis.com.