Politique d’expédition

SHIPPING AND DELIVERY POLICY

We deliver our creations to many countries worldwide. For each destination, we have carefully selected different shipping options adapted to our customers' needs.

Delivery terms vary according to your geographical location:

Available shipping methods are specific to each country
Delivery times are adjusted according to destination
Shipping rates are calculated based on your geographical zone

We invite you to consult the complete list of served countries and their specific conditions via the dedicated link on our site. This transparency allows you to know exactly what options are available to you before finalizing your order.

ORDER TRACKING AND DELIVERY

We accompany you at every step of your order's journey. Upon shipment, you will automatically receive a confirmation email containing all necessary information to track its progress. For your convenience, you can also check the status of your delivery directly on our website in the dedicated "Order Status" section.

If you are absent during delivery, our courier service will contact you directly to arrange a second delivery attempt at your convenience.

During peak business periods (Black Friday, holiday season), our carriers may experience slightly extended delivery times. Rest assured that you will be kept informed of any status changes regarding your package. Detailed tracking information will be provided as soon as your order leaves our warehouse.

Our customer service remains at your complete disposal for any questions regarding your order delivery. Do not hesitate to contact us if you encounter any difficulties with your delivery.

INTERNATIONAL DELIVERIES AND CUSTOMS PROCEDURES

For all orders to destinations outside the European Union, specific customs procedures apply. It is important to note that additional fees may be required:

Potential costs to anticipate:

Customs duties
Import duties
Local administrative fees

These additional costs are systematically charged to the recipient and must be paid directly to your country's customs services. The exact amount depends on the regulations in force in your country of residence.

On our side, we commit to:

Carefully prepare all necessary documents
Complete all required administrative formalities
Facilitate the customs clearance of your package

Our goal is to make this procedure as smooth as possible while respecting the legal obligations of each territory.